Will my card work in my country?

Some of our gift cards may be region locked. Please contact us or the gift card’s online support prior to making your purchase if you’re not sure about this.

When will I receive my gift card?

All our gift cards are delivered via email. If you do not get an email in 5-15 minutes, please check your Junk box and spam filters. If you still haven’t received your email, please contact our support team.

My gift card isn’t working?

• Make sure you are entering the code correctly, especially O and 0, B and 8, also S and 5.
• Check and verify that you are redeeming the card in the correct place. IE: redeeming iTunes cards on the iTunes store
• Double check your account balance by logging out and then logging back in.
• Contact the gift card’s online support to make sure there is not a hold or issue with your account.

If you are still having trouble after checking all of these steps, please send us a screenshot of the error you are getting when you input the code so we can try to assist you.

Are gift cards restricted to single retailer?

Some branded vouchers are restricted to a single retailer whilst multi-purpose vouchers can generally be spent wherever you see the voucher logo.

I didn’t get a confirmation email for my order. Why not?

Please contact our support team with details of the time of your order.

What if I have made a mistake on my order?

Please contact our support team.

When will the payment be taken from my account?

The payment will be taken as soon as your order has been placed. In case of an unsuccessful purchase, you will be notified.

How do I check my order status?

You will receive email notifications on your order statutes. Once you complete your order, you will receive an email confirmation.

My payment card got declined, what do I do?

Please contact our support team.

How old do I need to be to purchase a gift card?

To purchase a card you must make sure you are eligible and above the age requirements which usually are +16 years old. Amazon have a teen section which allowed teens between 13 to 17 years old to purchase gift cards but connected to the main account of parents and payment holders. Therefore, there is no age limitation per se to buy, but in order to buy the gift cards you should be the holder of a valid payment card.